Crisis Text Line
Crisis Text Line serves individuals in any type of crisis, providing them access to free, 24/7, emotional support and information they need via the medium they already use and trust: text messaging.
Crisis Text Line, Help, Text, Crisis, Looking for Services
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Crisis Text Line – What is it?

Crisis Text Line provides free support at your fingertips, 24/7. It is a free, confidential service available via text on mobile devices. It is intended to broaden the options available through current community crisis hotlines. Crisis Text Line’s goal is to move people from a hot moment to a cool calm.


How it Works

Anyone should feel free to use Crisis Text Line. It serves all ages. An individual may text the keyword 4HOPE to 741741 and expect a reply from a trained Crisis Counselor within five minutes. The message is confidential, anonymous and secure. Crisis Text Line does not charge texters if your cell phone plan is with AT&T, T-Mobile, Sprint or Verizon, and nothing will appear on a phone bill. If your plan is with another carrier, standard messaging rates apply, and the short code 741741 will appear on your billing statement. An algorithm reviews text for severity and messages that are determined to be from someone at imminent risk are placed at the top of the queue.


All data is auto-scrubbed for personally identifiable information. NO personal information of texters or Crisis Counselors is shared. shares aggregated data, revealing general trends. These trends include data by state, by time of day, and by type of crisis. It is, in essence, the world’s first real time data stream for crises, as well as the world’s largest mental health data set. Universities or research institutions who pass a very rigorous application process can apply to access a limited subset of enclave data for learning about mental health in general.


How Can I Volunteer for Crisis Text Line?

Crisis Text Line always welcomes new volunteers to be trained Crisis Counselors. To become a trained Crisis Counselor, you must be over 18. You will go through a rigorous application process that includes a background check. This is to ensure that the best quality people are on the other end of a text from someone in a Crisis. Successful applicants will receive 34 hours of web-based training. You may apply through There are over 2,000 trained Crisis Counselors responding to over 50,000 texters per month, and those numbers are growing every day. On average, there are 10 active rescues each day by trained Crisis Counselors preventing users from hurting themselves.


Crisis Text Line in Ohio

The Ohio Department of Mental Health and Addiction Services (OhioMHAS) has entered into a contract with the national Crisis Text Line to provide Ohioans with a state-specific keyword to access its free service. Throughout Ohio, individuals can text the keyword “4HOPE” to 741741 to be connected to a trained Crisis Counselor. This keyword was originally chosen by the Stark County Mental Health and Addiction Recovery Board. The Ohio Association of County Behavioral health Authorities (OACBHA) is working with OhioMHAS to roll out statewide promotion of this state-specific keyword.



Is Crisis Text Line available on all carriers? If no, which carriers support it?
Crisis Text Line is available on most carriers. There are some smaller ones that do not support texting to short codes (the number, 741-741 is a short code). If a user cannot contact the short code, it is due to carrier.

Which carriers support Crisis Text Line at no charge?
AT&T, Sprint, Verizon and T-Mobile do not charge users for texts to our short code. They also do not reflect interaction with our short code on bills.

Do you have to have a smart phone to access Crisis Text Line?
No, but you do have to have texting capability.

Are there certain model phones (such as older flip phones) that don’t work for Crisis Text Line?
The phone type does not matter; however, the carrier does. AT&T, Sprint, Verizon and T-Mobile do not charge users for texts to our short code. They also do not reflect interaction with our short code on bills.